{"id":19305,"date":"2024-09-19T02:07:20","date_gmt":"2024-09-19T02:07:20","guid":{"rendered":"http:\/\/10.21.87.80\/?page_id=19305"},"modified":"2026-01-28T01:11:51","modified_gmt":"2026-01-28T01:11:51","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/jpp.mohr.gov.my\/en\/piagam-pelanggan\/","title":{"rendered":"Customer Charter"},"content":{"rendered":"
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Customer Charter<\/h1>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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JThe Department of Industrial Relations Malaysia<\/strong><\/span> , which is entrusted to create a positive and harmonious industrial relations environment between employers, employees, and their trade unions to maintain the investment climate and workers\u2019 wellbeing, hereby pledges to:<\/strong><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>

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Memberi layanan sewajarnya kepada setiap representasi atau aduan yang diterima daripada pekerja, majikan dan kesatuan sekerja. Meningkatkan kesedaran mengenai hak dan obligasi dibawah Akta Perhubungan Perusahaan 1967 dan Peraturan-Peraturannya kepada pelanggan.Memberikan perkhidmatan runding damai dengan adil dan saksama. Bertindak serta-merta tanpa prasangka ke atas semua tindakan perusahaan seperti piket, mogok dan tutup pintu dan lain-lain. Memberi khidmat nasihat kepada para pelanggan dengan prihatin dan kemesraan. Memberi maklumbalas kepada setiap representasi, aduan dan kes pertikaian perusahaan dalam tempoh 3 hari dari tarikh penerimaan. Memproses dan menyelesaikan tuntutan pengiktirafan mengikut peruntukan undang-undang dan peraturan setelah semua dokumen lengkap diterima. Memulakan siasatan terhadap sebarang aduan berkenaan pelanggaran peruntukan dibawah Akta Perhubungan Perusahaan 1967 bagi tujuan penguatkuasaan undang-undang dalam tempoh 14 hari dari tarikh aduan diterima. Melaksanakan fungsi untuk memelihara suasana perhubungan perusahaan yang harmoni, meningkatkan jalinan kerjasama tripartisme yang produktif, mesra, dan berkualiti<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>

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01<\/h1><\/td>\n

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To provide appropriate service to every representation or complaint received from employees, employers, and trade unions.<\/p>\n<\/td>\n<\/tr>\n\n

02<\/h1><\/td>\n

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To increase awareness regarding the rights and obligations under the Industrial Relations Act 1967 and its Regulations among customers.<\/p>\n<\/td>\n<\/tr>\n\n

03<\/h1><\/td>\n

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To provide conciliation services in a fair and equitable manner.<\/p>\n<\/td>\n<\/tr>\n\n

04<\/h1><\/td>\n

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To act immediately and without prejudice upon all industrial actions, such as picketing, strikes, lock-outs, and others.<\/p>\n<\/td>\n<\/tr>\n\n

05<\/h1><\/td>\n

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To provide advisory services to customers with care and courtesy.<\/p>\n<\/td>\n<\/tr>\n\n

06<\/h1><\/td>\n

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To provide feedback for every representation, complaint, and industrial dispute case within 3 working days from the date of receipt.<\/p>\n<\/td>\n<\/tr>\n\n

07<\/h1><\/td>\n

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To process and resolve claims for recognition in accordance with legal provisions and regulations once all complete documents are received.<\/p>\n<\/td>\n<\/tr>\n\n

08<\/h1><\/td>\n

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To commence investigations into any complaints regarding violations of provisions under the Industrial Relations Act 1967 for law enforcement purposes within 14 days from the date the complaint is received.<\/p>\n<\/td>\n<\/tr>\n\n

09<\/h1><\/td>\n

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To execute functions to maintain a harmonious industrial relations environment and to enhance productive, friendly, and quality tripartite cooperation.<\/p>\n<\/td>\n<\/tr>\n\n<\/table>\n\t\t<\/div>\n\t<\/div>\n\t

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<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Piagam Pelanggan Jabatan Perhubungan Perusahaan Malaysia yang dipertanggungjawabkan untuk mewujudkan suasana perhubungan perusahaan yang positif dan harmoni di antara majikan, pekerja dan kesatuan sekerja mereka demi mengekalkan iklim pelaburan dan kesejahteraan pekerja dengan ini memberi pengakuan untuk: Memberi layanan sewajarnya kepada setiap representasi atau aduan...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-19305","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/pages\/19305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/comments?post=19305"}],"version-history":[{"count":6,"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/pages\/19305\/revisions"}],"predecessor-version":[{"id":21943,"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/pages\/19305\/revisions\/21943"}],"wp:attachment":[{"href":"https:\/\/jpp.mohr.gov.my\/en\/wp-json\/wp\/v2\/media?parent=19305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}