JPPM is Here to Assist You

Our Commitment: Providing Full Support

Dismissal (EMS)

If you feel that you have been unfairly dismissed without just cause or excuse, you may file a representation within 60 days from the date of dismissal.

Trade Dispute (EMS)

Disputes between employers and employees involving employment and non-employment issues, terms and conditions of employment, as well as workplace rules and regulations.

Claim for Recognition (EMS)

A registered trade union must be recognized by the employer before commencing collective bargaining, enabling it to represent employees in efforts to enhance industrial relations in the workplace.

Capacity Issue (EMS)

The process of determining whether employees represented by a trade union are employed in a managerial, executive, confidential, or security capacity.

Union Busting (EMS)

The handling of complaints under Section 8 of the Industrial Relations Act 1967 involves dissatisfactions or grievances related to unfair treatment or victimization involving employers, employers' trade unions, trade union employees, or any individuals regarding the rights of employees and employers.

Sole Bargaining Rights (EMS)

Employees are required to choose only one registered trade union to represent them in collective bargaining, as only one trade union possesses the absolute right for such purposes.

Industrial Action (EMS)

A breakdown in negotiations may lead to industrial action by employees' trade unions, employers' trade unions, or employers, based on the legal requirements that must be complied with.

Register Complaint

Official channel for any complaints related to the Industrial Relations Department Malaysia.

Further Info on Registering a Complaint

Further Details on EMS

IRIS System Registration

Industrial Relations

Information System (IRIS)

IRIS: EMS Module

Managing cases related to dismissals, workplace disputes, and other matters under the JPPM Legal Division.

IRIS: EKEP Module

Managing and conducting industrial harmony activities at JPPM, such as harmony visits to companies and social dialogue programs between JPPM, employers, employees, and trade unions.

An Integrated System covering all JPPM functions and operations, accessible via Single Sign-On (SSO) and supported by a centralized database that enables online and real-time access.

IRIS expands the reach of the Department’s service delivery system to the public transcending the boundaries of location, time, and any current circumstances.

IRIS: IHI Module

An instrument to measure the level of employer-employee relations in Malaysia and JPPM's first official intellectual property registered under MyIPO.

IRIS: SIR Module

Encompassing various management activities such as complaint management and customer satisfaction, which are open to the public, while other submodules are for JPPM's internal use only.

Industrial Harmony Products

Strengthening Harmonious Working Relations

Industrial Harmony Index (IHI) is an instrument used to measure the level of relationship between employers and employees in Malaysia. An initiative by the Department of Industrial Relations Malaysia (DIRM), it was the first of its kind developed in Southeast Asia in 2017. The IHI measurement is based on 24 items across 5 Dimensions: Nurturing Relationships, Connectivity, Mutual Collaboration, Mutual Peace, and Responsibility.

An effective, comprehensive, and up-to-date industrial harmony awareness training document, utilized to maintain a harmonious and conducive atmosphere in the workplace.

A guideline for employers and employees on best industrial relations practices to preserve industrial harmony and create a conducive workplace.

A system that establishes a close link between wages and productivity to enhance competitiveness.

In the Malaysian context, this refers to the efforts of employers and employees/trade unions to collaborate and engage in joint decision-making through formal or informal platforms within an organization.